Special Assistance
Special Assistance
Terminal 4 is dedicated to Kuwait Airways and is designed to provide a smoother travel experience for passengers departing, arriving, or transferring through T4. Passengers who require special assistance should inform Kuwait Airways in advance so the correct support can be arranged before travel. Kuwait Airways states that Terminal 4 is dedicated exclusively to Kuwait Airways and supports a more streamlined ground experience for its passengers.
Special assistance may include wheelchair support, help moving through the airport, assistance during check-in, passport control, security procedures, boarding, arrival formalities, baggage claim, or support for passengers with medical or mobility needs.
Kuwait Airways Special Assistance
Before You Travel
Passengers who require assistance are advised to contact Kuwait Airways as early as possible before travelling. This allows the airline team to prepare suitable support based on the passenger’s condition and travel requirements.
You should contact Kuwait Airways in advance if you require:
Wheelchair assistance
Support for reduced mobility
Assistance for visual disabilities
Medical oxygen
Use of CPAP, POC, respirator, or ventilator
Stretcher travel
Incubator carriage
Special medical arrangements
Support for elderly passengers or passengers travelling alone
Kuwait Airways lists wheelchair support, visual disability assistance, medical oxygen, respirator/ventilator/POC/CPAP use, incubator carriage, and stretcher travel under its special assistance services.
Wheelchair Assistance
Wheelchair assistance is available for passengers who need help moving through the airport. Kuwait Airways lists three wheelchair categories:
WCHR – Wheelchair for ramp: for passengers who can use stairs and reach their seat but need help covering longer distances.
WCHS – Wheelchair for steps: for passengers who cannot go up or down stairs but can reach their cabin seat.
WCHC – Wheelchair to cabin seat: for passengers who are completely immobile and require assistance to and from the aircraft seat.
Kuwait Airways states that wheelchairs are not charged, and passengers are encouraged to contact the airline before departure where possible so their needs can be served properly.
Text to hyperlink: Wheelchair Assistance
Medical Assistance
Passengers who need medical support during travel should contact Kuwait Airways before departure. This includes passengers requiring medical oxygen, a stretcher, incubator, CPAP, POC, respirator, ventilator, or other medical arrangements.
Kuwait Airways requires advance notice for certain medical services: 72 hours for medical oxygen, 48 hours for respirator/ventilator/POC/CPAP, 48 hours for incubator carriage, and 48 hours for stretcher travel.
Passengers should carry all required medical certificates, approvals, prescriptions, vaccination documents, and destination-related health documents.
Text to hyperlink: Medical Assistance
Departure Assistance at T4
Passengers requiring assistance should arrive early at Terminal 4 and proceed to the Kuwait Airways check-in area. Airline staff can guide passengers through check-in, baggage formalities, passport control, security procedures, and boarding support where arranged.
Kuwait Airways states that its special service unit assists specially disabled passengers, including deaf, mute, blind, and other passengers, with passport control procedures and check-in.
To make the journey smoother:
Arrive early at Terminal 4.
Keep your passport, ticket, boarding pass, visa, and medical documents ready.
Tell the check-in staff that special assistance was requested.
Allow extra time for security, passport control, and boarding.
Follow the instructions of Kuwait Airways, airport, and security staff.
Text to hyperlink: Check-In Info
Text to hyperlink: Security & Customs
Arrival Assistance at T4
Upon arrival at Terminal 4, passengers who requested assistance may receive support from the aircraft or arrival gate through the required arrival procedures, depending on the service arranged with Kuwait Airways.
Assistance may include:
Leaving the aircraft
Moving through the terminal
Passport control guidance
Baggage claim support
Customs guidance
Reaching the arrival hall
Text to hyperlink: Baggage Claim
Text to hyperlink: Customs
Transfer Assistance at T4
Passengers transferring through Terminal 4 should follow the signs for Transfers / Transit and ask Kuwait Airways staff or the nearest information desk for help if needed.
Passengers requiring special assistance should confirm their transfer support with Kuwait Airways before travel, especially if they have a short connection time, mobility needs, medical equipment, or require help between the arrival gate and the next departure gate.
Text to hyperlink: Transfers
Text to hyperlink: Flight Status
Passengers with Visual Disabilities
Passengers with visual disabilities may request airport assistance through Kuwait Airways. Kuwait Airways states that visually impaired passengers may require airport assistance and that blind passengers can travel unescorted or with a seeing-eye dog, subject to airline requirements. If travelling with a seeing-eye dog, passengers must give sufficient notice and carry the required vaccination certificates.
Passengers should confirm animal, documentation, vaccination, and destination-entry requirements with Kuwait Airways before travelling.
Text to hyperlink: Travelling with Animals
Optional Maraheb Services at T4
For passengers who want additional guided airport support, Maraheb Services are available through Kuwait Airways at Kuwait International Airport, including T4. Kuwait Airways lists Maraheb services for T1 and T4, with arrival meet and assist, departure meet and assist, departure fast track, and Al Mubarakiya Lounge at T4.
This is an optional paid service and should be presented separately from standard disability or medical assistance.
Things to Remember
Inform Kuwait Airways in advance if you require special assistance.
Request wheelchair assistance before arriving at the airport where possible.
Contact Kuwait Airways early if you require medical oxygen, stretcher travel, incubator carriage, CPAP, POC, respirator, or ventilator support.
Carry all required medical certificates and travel documents.
Arrive early to allow enough time for check-in, passport control, security, and boarding.